Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. Returns are accepted within 14 days of receipt. Items must be unworn, unaltered, in original packaging, and accompanied by the invoice. Custom and engraved pieces are final sale. Return shipping via DHL must be insured; shipping charges will be deducted from the refund.
When will I get my order?
We will work quickly to ship your order as soon as possible. If your piece is in stock, it ships right away. Made-to-order pieces take 4–6 weeks to craft. Once shipped, you’ll receive tracking details. For time-sensitive orders, feel free to contact us, we’ll do our best to accommodate your timeline.
Where are your products manufactured?
Our jewellery is handcrafted by skilled artisans in Jaipur, India - renowned for its rich legacy in fine jewellery. Techniques like meenakari, hand-setting, and stone carving are passed down through generations, bringing warmth, detail, and heritage into every Tripat piece.
How much does shipping cost?
We offer free shipping on all orders, no matter where you are. Every piece is carefully packaged and fully insured to arrive safely in your hands.